Privacy Policy
Privacy Policy
Effective Date: [24th March 2025]
Last Updated: [24th March 2025]
1. Introduction
Nesting Homes Limited ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our property management services, visit our website, or communicate with us.
We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you consent to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
We may collect and process the following types of information:
a. Personal Information
When you engage with Nesting Homes Limited, we may collect personal details, including but not limited to:
- Full name
- Email address
- Phone number
- Home address
- Date of birth
- Proof of identity (e.g., passport, driving licence)
- Proof of address (e.g., utility bills, tenancy agreements)
- Payment and banking details (for rental payments, deposits, or service charges)
b. Property & Tenancy Information
If you are a tenant, landlord, or property owner, we may collect additional data, such as:
- Tenancy agreements and lease details
- Rental payment history
- Maintenance requests and repair history
- Communications regarding property management services
c. Technical & Usage Information
When you visit our website or use our online services, we may collect information such as:
- IP address
- Browser type
- Device type
- Website pages visited
- Cookies and tracking data (see our Cookie Policy for details)
3. How We Use Your Information
We collect and process your information for the following purposes:
- Property Management Services – Managing rental properties, processing payments, handling repairs, and addressing tenant/landlord enquiries.
- Legal Compliance – Verifying identity, conducting tenant referencing, and complying with landlord-tenant regulations.
- Customer Support – Responding to enquiries, resolving complaints, and providing updates about our services.
- Marketing Communications – Sending updates, offers, or property-related information (only with your consent).
- Website Improvements – Enhancing user experience, analyzing trends, and ensuring website security.
4. Legal Basis for Processing Data
We process personal data under the following legal bases:
- Contractual Necessity – To fulfil rental agreements, manage properties, and provide services.
- Legal Obligation – To comply with laws, such as tenant screening, anti-money laundering regulations, and tax reporting.
- Legitimate Interests – To improve services, prevent fraud, and maintain security.
- Consent – For marketing communications and optional data processing activities.
5. How We Share Your Information
We do not sell your personal data. However, we may share your information with:
- Landlords & Tenants – To facilitate property rentals and agreements.
- Service Providers & Contractors – For maintenance, repairs, or legal services.
- Financial Institutions – To process payments and deposits.
- Government & Regulatory Authorities – If required by law or for compliance with legal obligations.
- Business Transfers – In case of company sale, merger, or acquisition.
6. Data Retention
We retain personal data for as long as necessary to fulfil our contractual and legal obligations. After this period, we securely delete or anonymize your data unless required for legal reasons.
7. Data Security
We implement security measures to protect your data from unauthorized access, loss, or misuse. However, no system is 100% secure, and we encourage you to take precautions when sharing information online.
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to Access – Request a copy of the data we hold about you.
- Right to Rectification – Correct inaccurate or incomplete information.
- Right to Erasure – Request deletion of your data under certain circumstances.
- Right to Restrict Processing – Limit how we use your data.
- Right to Data Portability – Receive your data in a structured format.
- Right to Object – Object to data processing, including direct marketing.
To exercise these rights, contact us at [enquiries@nestinghomes.co.uk]. We will respond within one month in accordance with UK GDPR regulations.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before sharing personal data.
10. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and continued use of our services implies acceptance of the updated terms.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Nesting Homes Limited
[enquiries@nestinghomes.co.uk]
[02080590556]
If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.